Close your Kinde account

Use this page if you want to fully close your Kinde account: stop using Kinde, end billing, and delete the account.

Kinde support handles account closure. Only a business owner can make the request. Send it from the owner email address.

If you only want to remove one Kinde business and stay on the free plan, see Delete your Kinde business. Closing your account is for leaving Kinde altogether.

How to downgrade a paid plan

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If you are on a paid plan, support must downgrade you before the account can be closed. There is no self-serve cancellation for paid plans.

1. Email support@kinde.com from the owner email address.
2. Include:
   • Your Kinde domain (for example, yourbusiness.kinde.com)
   • That you want to downgrade (and close the account, if that is your goal)
   • The reason for downgrading

You can also include feedback on how we could better support you or improve the product.

After the downgrade, you can keep using Kinde until the end of the current billing period. We can partially refund the monthly base subscription for unused days. Metered usage (such as monthly active users) is still billed.

How to close your account

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Closing your Kinde account cannot be reversed.

To permanently close and delete your Kinde account:

1. Export anything you need to keep. See Export your data.
2. Email support@kinde.com from the owner email address.
3. Include:
   • The Kinde domain (e.g., yourbusiness.kinde.com)
   • That you want to fully close and delete your Kinde account
   • The reason for leaving (optional, but helpful)

Support will downgrade a paid plan if needed, delete the account, and confirm when it is done.

If you want to keep the Kinde domain, do not close the account. After the business is deleted, the domain stays allocated unless Kinde later frees it. See About your Kinde domain.

What happens to your data

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When your Kinde account is closed:

• All environments, applications, organizations, users, and stored product data in that business are deleted
• Owner, admin, and team member access is removed
• Connections and integrations stop working
• The Kinde domain for that business cannot be used again unless Kinde frees it
• Other Kinde businesses you own are not affected

Kinde may keep limited records where required, for example billing and tax information. See our Privacy policy for how long we retain that information.

If you have feedback about why you closed the account, include it in your email. We read it.