Customer self-serve portal

Customer support is one of the higher overheads for a SaaS business. For paying customers, the expectation is that they get help when needed, for example, to manage their account or get assistance with your app.

Kinde lets you configure a self-serve portal so authorized customers can self-manage functions provided by Kinde. A self-serve portal means your customers can make account changes without contacting you for support, saving everyone time and money.

There’s two types of portal: one for end users (B2C), and one for organizations (B2B).

Watch Dave’s portal demo in 90 seconds

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Self-serve portal for organizations

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In the organization portal, you can allow org members to manage:

• Account details
• Payment details (if you have billing set up)
• API Keys
• Members and roles
• Multi-factor auth settings (coming soon)
• SSO enterprise connections (almost here)

You can enable all functions or limit them to what you offer. Set up a self-serve portal for an org

If you are on the Kinde Scale plan, you can configure the portal per organization. E.g. allow some functions for some customers and not others.

Self-serve portal for users

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In the user portal, you can allow users to manage:

• Account details
• Payment details (if you have billing set up)
• API Keys

Self-serve portal settings

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These are the self-serve portal settings you can enable.

Current limitations

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Currently, we don’t support any customer design for the portal appearance. However, you can build your own portal and use the Kinde API endpoints to provide the functions.