Troubleshooting Kinde API access

There’s a lot of configurations and events that support API connections. Sometimes things go wrong. Here’s a few common errors people come across.

When a request returns null

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When you request to receive data back via the API and get an unexpected or null response, you may need to add custom claims to the token.

1. In Kinde, go to Settings > Applications and open the relevant application.
2. Select Tokens in the menu.
3. Scroll to the Token customization section.
4. Select Customize on the Access or ID token type and switch on / select any claims or properties you want to include in the token.
5. Select Save. For more detailed information, see Token customization

Kinde Management API scope errors

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Access to Kinde’s Management API is limited by scopes. When you create or update a M2M application, you need to review and select scopes. If you find that some information is not included in a returned token, check the scopes.

1. In Kinde, go to Settings > Applications and select View details on the relevant M2M application.
2. Select APIs in the menu.
3. In the Kinde Management API entry, select the three dots menu and select Manage scopes.
4. Select and deselect scopes as required.
5. Select Save.