Track user behavior with Hotjar

Hotjar is available on Kinde Plus plan or higher.

Hotjar is a tool for recording and tracking user behavior. It is designed to give you insights about how users interact with your site or app. Use Hotjar to track user behavior on your site in Kinde.

Add your Hotjar credentials in Kinde

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1. Go to Settings > Environment > Environment Details
2. Scroll down to the Third-party analytics > Hotjar section
3. Add your Hotjar Site ID
4. Select Save

You can now track user interactions with Hotjar.

Privacy and security with Hotjar

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Kinde adds Hotjar’s tracking script to the initial sign-up and sign-in screens. We do not add it to any screens that include sensitive data entry such as password / OTP entry or MFA details.

In Hotjar recordings, you’ll see the user redirecting to Kinde and selecting an authentication option. The rest of the auth flow will not be captured. Hotjar then stitches together the session by recording your application, and gives you a single recording with the sensitive parts of the auth flow omitted.